Guest Experience Coordinator (w/m/d)
From the front desk to the trail in twelve minutes
Our goal is to create Switzerland’s most attractive mountain destination together with you. Centrally located in the Gotthard region, close to Zurich and Milan. Become part of this unique project and an international, passionate team where, alongside hard work, having fun is just as important.
Andermatt Alpine Apartments is one of the leading providers of non-serviced apartments in the Swiss Alps. With around 200 stylish apartments, we offer our guests outstanding comfort, exceptional quality, and an unforgettable stay. As a subsidiary of Andermatt Swiss Alps, we are part of one of the most significant and dynamic tourism and destination development projects in the Alpine region.
Do you enjoy interacting with guests from around the world? Are you an organised, flexible, and service-oriented person with excellent communication skills? Then we look forward to getting to know you.
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Employer
Andermatt Swiss Alps AG
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Area of responsibility
Hospitality - Andermatt Alpine Appartments
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Work location
Andermatt
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Workload
80-100%
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Contract
Unlimited
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Start date
as of 01. August 2026 oder nach Vereinbarung
Your contribution to our success
- Welcome, assist, and bid farewell to our guests
- Provide professional guest service in person, by phone, and via email before, during, and after each stay
- Prepare offers and manage direct, individual, and group bookings
- Handle booking enquiries via email, telephone, and online booking platforms
- Ensure smooth check-in and check-out procedures, including payment processing
- Advise guests on our apartments, the destination, and local leisure activities
- Handle guest requests, complaints, and special arrangements
- Work closely with Housekeeping, Facility Management, and other internal departments
- Support process improvements and perform general administrative tasks
What you bring in
- Completed education in hospitality, tourism, or a comparable field is an advantage
- Previous experience in Front Office, guest services, or reservations, ideally including group bookings
- Excellent German and English language skills (minimum C1 level); additional languages are an asset
- Friendly, professional, and service-oriented attitude
- Well-organised, structured, and able to work independently
- Flexible and willing to work shifts, including weekends and public holidays
Who we are
Andermatt Swiss Alps, located in Andermatt, plans, builds and develops the year-round destination of Andermatt, with apartment buildings, hotels and villas in Andermatt Reuss. The Andermatt Swiss Alps Group also owns the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, par-72 championship golf course and the Andermatt Concert Hall. A close partnership is in place with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc.
Any questions?
Our HR recruiter Rita Grala will be happy to assist you by phone at +41 41 888 15 62.
