Head of Groups & Events Sales (m/w/d)
From your office desk to the golf course in ten minutes.
Our goal is to create Switzerland’s most attractive mountain destination together with you. Centrally located in the Gotthard region, close to Zurich and Milan. Become part of this unique project and an international, passionate team where, alongside hard work, having fun is just as important.
Create unforgettable experiences and drive the success of our Groups & Events business!
Are you a commercially driven hospitality leader with a passion for luxury events, strategic sales, and people development?
As Head of Groups & Events Sales, you will lead the Groups & Events Sales function across our unique resort portfolio, driving commercial success while delivering outstanding guest experiences. You will position our hotels, restaurants, event venues, golf course, ski area, and resort experiences as one integrated destination for meetings, conferences, incentives, celebrations, and exclusive events.
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Employer
Andermatt Swiss Alps AG
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Area of responsibility
Hospitality - Hotel
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Work location
Andermatt & Homeoffice
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Workload
100 %
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Contract
Unlimited
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Start date
Starting immediately or by agreement
Your contribution to our success
- Lead the achievement of Rooms and F&B revenue and profitability targets for the Groups & Events business
- Develop and execute the Groups & Events sales strategy across the entire resort portfolio
- Collaborate closely with Revenue Management to optimise pricing strategies, forecasting, conversion rates, and overall profitability
- Identify and maximise upselling and cross-selling opportunities to increase total event revenue
Leadership + Team Development
- Lead, coach, and develop the Groups & Events Sales team with a strong focus on performance and service excellence
- Foster a customer-centric and results-driven sales culture
- Monitor, manage, and further develop key performance indicators (KPIs) through regular performance reviews and coaching
- Ensure consistent sales standards, efficient processes, and the highest quality in enquiry handling
Customer Experience Excellence
- Oversee the entire Groups & Events sales journey, from initial enquiry and proposal development through to successful event delivery
- Personally manage strategic clients and high-value business opportunities
- Conduct client meetings, site inspections, presentations, and contract negotiations
- Deliver an exceptional customer experience throughout every stage of the sales journey
Cross-Functional Collaboration + Continuous Improvement
- Work closely with Sales, Revenue Management, Operations, F&B, Culinary, Housekeeping, and Marketing to ensure commercial success and seamless event execution
- Continuously enhance sales processes, systems, and tools, including Opera Cloud
- Improve reporting, forecasting, sales collateral, and the overall Groups & Events offering
- Prepare performance reports, commercial analyses, and business insights to support strategic decision-making
What you bring in
- Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related field
- Minimum six years of experience in Groups & Events Sales within luxury hospitality, including leadership responsibility
- Strong background in luxury cluster hotels with sound knowledge of banquet, F&B, and restaurant operations
- Excellent knowledge of Opera and experience with budgeting, forecasting, revenue optimisation, and event sales processes
- Strong commercial mindset with an analytical, numbers-driven, and results-oriented approach
- Inspirational leader with proven coaching and people development skills
- Highly organised, structured, and process-oriented
- Excellent communication, negotiation, and stakeholder management skills
- Fluent in German and English; additional languages are an advantage
- Advanced IT skills, particularly in Microsoft Excel, PowerPoint, and Opera Cloud and common sales systems
- Work location: 3-4 days a week in Andermatt; the remainder can be worked from home
Who we are
Andermatt Swiss Alps, located in Andermatt, plans, builds and develops the year-round destination of Andermatt, with apartment buildings, hotels and villas in Andermatt Reuss. The Andermatt Swiss Alps Group also owns the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, par-72 championship golf course and the Andermatt Concert Hall. A close partnership is in place with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc.
Any questions?
Our HR recruiter Daniel Suter will be happy to assist you by phone at +41 41 888 15 65.
