Owner Services Executive (m/w/d)
In ten minutes from the office desk to the bike trail
Our goal is to work with you to create the most attractive mountain destination in Switzerland. Centrally located in the Gotthard region, not far from Zurich and Milan. Become part of this unique project and an international, passionate team where, despite all the hard work, fun is never neglected.
Create unforgettable experiences in Andermatt!
At Andermatt Reuss – a place where stylish architecture meets alpine quality of life – you ensure that owners and guests feel completely at ease. As part of our dedicated team, you are the face of our destination: service-oriented, warm, and always one step ahead.You love interacting with people, value high-quality hospitality, and want to work in a unique place that is alive, growing, and inspiring? Then you are exactly right with us.
-
Employer
Andermatt Swiss Alps AG
-
Area of responsibility
Real Estate - Corporate Development
-
Work location
Andermatt
-
Workload
80-100%
-
Contract
Unlimited
-
Start date
as of 01. Juni 2026 oder nach Vereinbarung
Your contribution to our success
- You are the first point of contact for owners as well as overnight and day guests in Andermatt Reuss – in person, by phone, and in writing
- You ensure excellent customer service and handle inquiries, questions, and complaints professionally or forward them to the appropriate department
- You support owners and guests with concierge services, e.g. organizing activities, services, and reservations
- You sell day passes, tickets, passes, and vouchers
- You ensure smooth operations and adherence to high service and operational standards
- You look after the sports infrastructure (e.g. outdoor padel, squash, bouldering hall)
- You maintain strong collaboration with external partners and service providers and continue to expand these relationships
- You take on various administrative tasks such as invoicing, programming key cards, reporting, or telephone duties
What you bring in
- Completed training in hospitality, tourism, or a comparable qualification
- Professional experience in a similar role within a service-oriented environment
- Strong service mindset, enjoyment of interacting with international guests, and a confident, well-groomed appearance – even in challenging situations
- Very good German (minimum C1 level) and good English skills, spoken and written (minimum B2 level); additional languages are an advantage
- Team spirit, high reliability, initiative, and discretion
- Regional knowledge and ideally a good local network in the surrounding area are an advantage
- Proficient in MS Office (Word, Excel); experience with hotel software (POS, PMS, CRM, SALTO) desirable
- Willingness to work weekends and public holidays – at least two weekends per month (Saturday and Sunday)
Who we are
Andermatt Swiss Alps, located in Andermatt, plans, builds and develops the year-round destination of Andermatt, with apartment buildings, hotels and villas in Andermatt Reuss. The Andermatt Swiss Alps Group also owns the hotels The Chedi Andermatt and Radisson Blu Reussen, an 18-hole, par-72 championship golf course and the Andermatt Concert Hall. A close partnership is in place with Andermatt-Sedrun Sport AG and its majority shareholder Vail Resorts, Inc.
Any questions?
Our HR recruiter Rita Grala will be happy to assist you by phone at +41 41 888 15 62.
